Working Hours
  • Mon 7:30AM - 6:00PM
    Tue 7:30AM - 6:00PM
  • Wed 7:30AM - 6:00PM
    Thu 7:30AM - 6:00PM
  • Fri 7:30AM - 6:00PM
    Sat Closed
  • Sun Closed
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WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 443-837-0700 or make an appointment online!


What Our Customers Are Saying

Thank you and Criswell for the fantastic repair done on my car. I was so impressed with your state-of-the -art facility and had to compare the scene of my car in the paint booth with that of a sterile operating room. Everything done was with particular pride in getting the customer's car like it was when purchased new. I will highly recommend your facility to anyone that I know who needs auto repair. Please congratulate the staff artists for a job-well-done.


-Myron Wotring

I cannot think of a thing that you need to do [differently]. Denny Antzoulatos is outstanding.


-Don R. Annapolis, MD

We were very impressed by your collision center and would definitely recommend your facility to everyone!


-Greg M. Crownsville, MD

Mr. Antzoulatos was very helpful and professional. I am an Erie agent and will gladly refer future collision losses to you.


-C.F. O'Connell Burtonsville, MD

Great job!


-John O. Edgewater, MD

The quality of work is very much appreciated.


-Richard F. Bowie, MD

Great job, great service. All much faster than anticipated. Thank you.


-Nancy B. Annapolis, MD

I was very pleased with the service and have already recommended you to friends.


-Nathaniel D. Annapolis, MD

It was a wonderful experience. Everything was handled perfectly and professionally. I will recommend you to others.


-Bob P. Riverdale, MD

Everything went great and was done in a timely manner! If I ever need any body work done again, I would bring my car to Criswell. Thanks again for everything.


-Pamela J. Annapolis, MD

I appreciated how easily the claim process was. I didn't have to be concerned about payment. My agent, Kevin, was very helpful.


-Eve-Marie L. Annapolis, MD

I honestly believe that your facility is the best I have ever seen. Very professional and well run. The manager is excellent. Thank You.


-Mike D. Annapolis, MD

We will recommend the facility to our friends. Thank you for the wonderful job you did on our car.


-Mr. & Mrs. James B. Bowie, MD

Great service - very pleased with the communication of status of insurance claim and work being done.


-Brenda B. Bowie, MD

Job well done.


-John K. Annapolis, MD

"Criswell is great. Denny was very accommodating and went above and beyond my expectations for service. Thank you.


-Debra F. Edgewater, MD

Great Process!!!


-Sam C. Glen Burnie, MD

Service was great and all personnel I talked to were knowledgeable regarding work done on [my] vehicle. Thanks again


-Anne T. Crownsville, MD

Very Quick Service!


-Don B. Prince Frederick, MD

I have already recommended your shop to an acquaintance.


-Joe G. Annapolis, MD

We had an excellent experience - Very impressed with quality, timeliness and friendliness! We will return with any auto body needs that come up!


-Kara G. Severna Park, MD

Very professional service. 100% satisfaction.


-Mariusz R. Bowie, MD

The vehicle looks great. Thanks for the good job.


-Pam M. Crofton, MD

I hate repair shops, but Criswell Collision Center actually was a pleasure to work with and I didn't mind the waiting area....very nice. Thank you again!!


-John R. Annapolis, MD

Thank you Criswell & thank you Denny for delivering customer excellence. I will definitely recommend your shop to others!


-Donna K. Annapolis, MD

Great experience! Thanks.


-Andrew C. Crofton, MD

Clientèle was courteous, helpful and handled my claim in an excellent manner!


-Douglas S. Glen Burnie, MD

Great job - estimate done quickly - body work was excellent! Pleasure doing business with you.


-Rita R. Annapolis, MD

My experience was a very positive one. Thank you!


-John B. Crofton, MD

Quick job. Well done.


-Olga H. Glen Dale, MD

Very Satisfied with service. [I] have been recommending you already! (Heard of you [myself] from a recommendation from a friend)


-Michele S. Severna Park, MD

Excellent service. Kevin is a great help. I trust Criswell with all my vehicles.


-Joe R. Edgewater, MD

Very impressed with every interaction I had. Every person was professional, personable and I enjoyed the tour of the facility in the back where all the work is completed. Hope you continue to prosper.


-Anna B. Crownsville, MD

Was as good as I hoped.


-Harvey R. Gambrills, MD

Great Job!


-Anthony D. Pasadena, MD

You guys did a great job. Extremely fast and professional service.


-Mike M. North Beach, MD

Very professional & thank you.


-Timothy H. Arnold, MD

Great service and finished promptly! Thanks!


-Lauren D. Crownsville, MD

Great job & very professional service.


-Len P. Crofton, MD

Satisfied!


-Leroy C. Annapolis, MD

You guys are great!


-Lawrence H. Annapolis, MD

Thanks to Denny and the Criswell team for their attentiveness and quality customer service.


-David G. Bowie, MD

You turned a negative experience (car accident) into a pleasure able one (beautiful job & detailed car!) Thanks guys!


-Paula A. Crownsville, MD

My car was in and out in a single day.


-Roger C. Annapolis, MD

I had a great experience with you and will continue to use you for all of my repair needs! Thank you!


-Kristi P. Crofton, MD

I drove Mercedes Benz for several years and used B&B Auto Body in Edgewater. I thought they were the best in the area, but your operation is an equal. If you need a testimonial I would be happy to be involved.


-John H. Annapolis, MD

The car looked great!! Keep doing what you're doing.


-Joseph K. Annapolis, MD

Outstanding! Fair price - Great job.


-Foster F. Annapolis, MD

"I am totally pleased with the restoration work on my vehicle. Kevin Marvin accomplished all of my requests and kept me advised on the job progress.


-James S. Annapolis, MD

Thanks so much for doing an awesome job on my car. Love it.


-Michele P. Davidsonville, MD
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    Call Us For Service: 443-837-0700