Working Hours
  • Mon 7:30AM - 6:00PM
    Tue 7:30AM - 6:00PM
  • Wed 7:30AM - 6:00PM
    Thu 7:30AM - 6:00PM
  • Fri 7:30AM - 6:00PM
    Sat Closed
  • Sun Closed
settings

443-837-0700 | 181 Defense Highway Annapolis, MD 21401

INSURANCE QUESTIONS

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 443-837-0700 or make an appointment online!


What Our Customers Are Saying

reviewicon

Always excellent service at Criswell. One of the best Audi certified centers in the area. Kurt did an awesome job of communicating and following up with me in regards to my repairs (even better than my own insurance!). Quick turnaround time. I highly recommend them!

reviewicon

Kurt Thompson helped my husband and I with our A4. Very Polite courteous and professional. If you ever need any body work done, I recommend you see him.

reviewicon

We recently took our new car to Criswell Collision after a head on collision with extensive damage. Kurt and his crew not only repaired the damage but improved the molding, door and trim gaps to better than the factory original. The paint was blended perfectly with the factory finish. Kurt somehow found a way to get factory parts when my insurance company wanted him to use recycled parts. I wouldn't take my car anywhere else in the future [hopefully never].

reviewicon

My brand-new Audi Q5 had a small factory imperfection on the rear bumper that required the bumper to be removed, a small area repainted, and the entire bumper clear coated. Criswell Collision did an outstanding job. Vehicle was returned as promised. Many thanks to Kurt Thompson and his staff for a job well done.

reviewicon

I had a terrific experience with Kurt Very professional and delivered the car early I had to turn in my leased car by the end of the month. Kurt said he would try and entire experience was superb

reviewicon

Very simple process to getting your car fixed. Very quick given the difficulties caused by COVID-19. Everyone I talked to were very nice and thoughtful. Kurt did a wonderful job with communication and creating a friendly atmosphere.

  • Chamber of Commerce
  • Autobody Alliance
  • NABC
  • CIC
  • WMABA
  • Maryland Insurance Administration
  • SCRS (Society of Collision Repair Specialists)
  • I-CAR
  • Sign up for Our
    Newsletter
    settings

    Call Us For Service: 443-837-0700