Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 443-837-0700 or make an appointment online!
Thank you and Criswell for the fantastic repair done on my car. I was so impressed with your state-of-the -art facility and had to compare the scene of my car in the paint booth with that of a sterile operating room. Everything done was with particular pride in getting the customer's car like it was when purchased new. I will highly recommend your facility to anyone that I know who needs auto repair. Please congratulate the staff artists for a job-well-done.
I cannot think of a thing that you need to do [differently]. Denny Antzoulatos is outstanding.
We were very impressed by your collision center and would definitely recommend your facility to everyone!
Mr. Antzoulatos was very helpful and professional. I am an Erie agent and will gladly refer future collision losses to you.
The quality of work is very much appreciated.
Great job, great service. All much faster than anticipated. Thank you.
I was very pleased with the service and have already recommended you to friends.
It was a wonderful experience. Everything was handled perfectly and professionally. I will recommend you to others.
Everything went great and was done in a timely manner! If I ever need any body work done again, I would bring my car to Criswell. Thanks again for everything.
I appreciated how easily the claim process was. I didn't have to be concerned about payment. My agent, Kevin, was very helpful.
I honestly believe that your facility is the best I have ever seen. Very professional and well run. The manager is excellent. Thank You.
We will recommend the facility to our friends. Thank you for the wonderful job you did on our car.
Great service - very pleased with the communication of status of insurance claim and work being done.
Job well done.
"Criswell is great. Denny was very accommodating and went above and beyond my expectations for service. Thank you.
Service was great and all personnel I talked to were knowledgeable regarding work done on [my] vehicle. Thanks again
Very Quick Service!
I have already recommended your shop to an acquaintance.
We had an excellent experience - Very impressed with quality, timeliness and friendliness! We will return with any auto body needs that come up!
Very professional service. 100% satisfaction.
The vehicle looks great. Thanks for the good job.
I hate repair shops, but Criswell Collision Center actually was a pleasure to work with and I didn't mind the waiting area....very nice. Thank you again!!
Thank you Criswell & thank you Denny for delivering customer excellence. I will definitely recommend your shop to others!
Great experience! Thanks.
Clientèle was courteous, helpful and handled my claim in an excellent manner!
Great job - estimate done quickly - body work was excellent! Pleasure doing business with you.
My experience was a very positive one. Thank you!
Quick job. Well done.
Very Satisfied with service. [I] have been recommending you already! (Heard of you [myself] from a recommendation from a friend)
Excellent service. Kevin is a great help. I trust Criswell with all my vehicles.
Very impressed with every interaction I had. Every person was professional, personable and I enjoyed the tour of the facility in the back where all the work is completed. Hope you continue to prosper.
Was as good as I hoped.
You guys did a great job. Extremely fast and professional service.
Very professional & thank you.
Great service and finished promptly! Thanks!
Great job & very professional service.
You guys are great!
Thanks to Denny and the Criswell team for their attentiveness and quality customer service.
You turned a negative experience (car accident) into a pleasure able one (beautiful job & detailed car!) Thanks guys!
My car was in and out in a single day.
I had a great experience with you and will continue to use you for all of my repair needs! Thank you!
I drove Mercedes Benz for several years and used B&B Auto Body in Edgewater. I thought they were the best in the area, but your operation is an equal. If you need a testimonial I would be happy to be involved.
The car looked great!! Keep doing what you're doing.
Outstanding! Fair price - Great job.
"I am totally pleased with the restoration work on my vehicle. Kevin Marvin accomplished all of my requests and kept me advised on the job progress.
Thanks so much for doing an awesome job on my car. Love it.