Working Hours
  • Mon 7:30AM - 6:00PM
    Tue 7:30AM - 6:00PM
  • Wed 7:30AM - 6:00PM
    Thu 7:30AM - 6:00PM
  • Fri 7:30AM - 6:00PM
    Sat Closed
  • Sun Closed
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443-837-0700 | 181 Defense Highway Annapolis, MD 21401

CUSTOMER SURVEY

Customer Survey

"Strike while the iron is hot!"

It's an old saying that still rings true. The best time to give us feedback about your experience at Criswell Collision Center is right now. Please take one minute, while the details of your appointment are still fresh in your mind and let our managers know how you feel about the auto body repair service you received. At Criswell Collision Center we believe change is good and providing us with even the smallest details about your service helps us improve.

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I was greeted and waited on promptly
I was treated courteously.
The recommended service / maintenance was clearly explained to me.
Auto Repair / Service
The Service was completed to my satisfaction.
The service was completed in the estimated time.
I was pleased with the condition of the vehicle when it was returned to me.
Overall Opinion
My overall experience was a good one.
I would recommend you to family/friends/Associates.
I would do service with you again.


What Our Customers Are Saying

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Always excellent service at Criswell. One of the best Audi certified centers in the area. Kurt did an awesome job of communicating and following up with me in regards to my repairs (even better than my own insurance!). Quick turnaround time. I highly recommend them!

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Kurt Thompson helped my husband and I with our A4. Very Polite courteous and professional. If you ever need any body work done, I recommend you see him.

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We recently took our new car to Criswell Collision after a head on collision with extensive damage. Kurt and his crew not only repaired the damage but improved the molding, door and trim gaps to better than the factory original. The paint was blended perfectly with the factory finish. Kurt somehow found a way to get factory parts when my insurance company wanted him to use recycled parts. I wouldn't take my car anywhere else in the future [hopefully never].

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My brand-new Audi Q5 had a small factory imperfection on the rear bumper that required the bumper to be removed, a small area repainted, and the entire bumper clear coated. Criswell Collision did an outstanding job. Vehicle was returned as promised. Many thanks to Kurt Thompson and his staff for a job well done.

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I had a terrific experience with Kurt Very professional and delivered the car early I had to turn in my leased car by the end of the month. Kurt said he would try and entire experience was superb

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Very simple process to getting your car fixed. Very quick given the difficulties caused by COVID-19. Everyone I talked to were very nice and thoughtful. Kurt did a wonderful job with communication and creating a friendly atmosphere.

  • Chamber of Commerce
  • Autobody Alliance
  • NABC
  • CIC
  • WMABA
  • Maryland Insurance Administration
  • SCRS (Society of Collision Repair Specialists)
  • I-CAR
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    Call Us For Service: 443-837-0700